Rating: this is poor customer service, confusing and even more downright confusing
This morning I received this email from out of the blue.
Hello bena basudev roberts,
While going through our records recently, we found that your AdSense account has posed a significant risk to our AdWords advertisers. Since keeping your account in our publisher network may financially damage our advertisers in the future, we have decided to disable your account.
Please understand that we consider this a necessary step to protect the interests of both our advertisers and our other AdSense publishers. We realise the inconvenience that this may cause you and we thank you in advance for your understanding and cooperation.
If you have any questions about your account or the actions that we have taken, please do not reply to this email. You can find more information by visiting https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=en_GB.
Yours sincerely,
The Google AdSense Team
Well. Blow me away? I am very confused as I haven’t done anything wrong. I have never clicked on my own advert and have no idea what Google is going on about.
All I can see now is a white mark on the page where the Google adverts were – but via the other online adverts I am currently testing – Google is still there?
The only difference is that this section of the site is managed by Adify; a competing ad network and that might have something to do with it.
To be honest, I find this terrible, poor and unfortunate customer service.
No real explanation is given. You can’t respond to the email you are offered a link to a site that gives you a list of what might be the problem and you are asked to reapply.
So I checked stats on the Yahoo! owned myblog log.
Yesterday I managed 30 clicks on that particular Google banner and they day before 13 and the day before 54 clicks. That is not staggering the PPC for advertisers was extremely low how this can financially damage anyone – is beyond me.
I only expect that our hits have increased because of Mobile World Congress. Last year when we became media partners with the conference (and we didn’t have any advertising at that time) we managed 1 million hits in the second month of business. Our traffic has started to take off again and more traffic means more clicks. I am not sure why Google doesn’t like this – I use Google Analytics, Webmaster tools, Maps and nearly every other service so analysis of my use and site is particularly easy.
Anyway – I am now on a Google downer (the mobile search is bad enough and it seems as though online is going the same way).
I just checked and my Google Mobile Adsense also seems not to be working – just as I was testing it.
Hmmm. More on this conspiracy as I get feedback.